BlueSearch for municipalities
Make municipal information actually accessible
A municipal website has been created so that residents can find answers themselves – without having to call the service center.
But that requires one thing:
That the information is actually possible to find.
The challenge today
Traditional search fields work poorly when:
The citizen uses natural language
The keywords do not exactly match what is on the website
The information is often scattered in PDFs, decisions or subpages and the search returns 0 hits - even if the information exists.
What will be the result?
More phone calls to the municipality
Frustrated residents
Unnecessary time consumption for employees
You also choose how often it should go through your site. Some sites have many changes every day, others change a few times a year. You also have the option to start scraping your site manually.
What does this mean for the municipality?
1. Fewer inquiries
Residents find the answers they are curious about themselves, quickly and easily.
2. Better user experience
The website becomes a real self-service channel
3. Better utilization of existing content
BlueSearch uses the information you already have – on websites and in documents
With BlueSearch, citizens can search the way they actually ask
BlueSearch is an AI-based search service that allows users to ask questions in standard Norwegian:
"How do I apply for a kindergarten place?"
"How much does it cost to build a garage?"
"When do I have to apply for after-school care?"
"What do I do if I have lost my recycling card?"
Instead of a list of 25 links, the user gets:
A concrete answer
Reference to the correct page
Summarized and understandable information